Refund Policy

Last updated: 2026-09-26

The short version

• 180-Day Money-Back Guarantee: 180 days from the day it arrives. Contact our support team for a full refund.
• You have 180 days. Our 180-day guarantee is counted from the day your order is delivered.
• If you are not glad you tried it, contact our support team within those 180 days and we will give you a full refund.
• A one-time purchase. One time purchase, no subscription, no hidden fees.

1. How the 180 days are counted

The 180 days start on the day your order is delivered, not the day you place it.

[NEEDS FACT: how we confirm the delivery date, for example the carrier's tracking record]

2. What the guarantee covers

The guarantee covers every Vivacelle order bought on mainstaynaturals.com, whether you chose 1, 2, or 3 bottles.

• Opened or empty bottles qualify. You do not need to keep any product, and you do not need to send anything back.
• What we refund: a full refund of everything you paid for the order: the price of your bottles, any sales tax we charged, and any shipping (every Vivacelle order ships free), back to the card you paid with.
• Shipping: every Vivacelle order ships free, and there is no return shipping cost to you.

3. How to ask for your refund

1. Contact our support team within 180 days of the day your order was delivered. Email care@mainstaynaturals.com [NEEDS FACT: confirm this inbox is set up and answered] or call [NEEDS FACT: customer-service phone number and hours]. Please include your name and your order number.
2. You do not need to send anything back. There is no return shipping cost to you.
3. We send your refund within [NEEDS FACT: refund processing time] of receiving your request.

4. A one-time purchase

Every order is a one-time purchase. One time purchase, no subscription, no hidden fees. We charge your card once for the bottles you choose, and nothing else ships unless you ask for it.

5. Late, damaged, or missing orders

If your order is late, our Terms of Service (Section 3) explain how we tell you and how you can cancel for a full refund.

[NEEDS FACT: what we do if an order arrives damaged or wrong, or never arrives]

6. Who you are dealing with

Crane Health Holdings LLC
1500 N Grant St #7971, Denver CO 80203, US
Email: care@mainstaynaturals.com
Phone: [NEEDS FACT: customer-service phone number and hours]

This Refund Policy is part of our Terms of Service. Our 180-Day Guarantee page describes the same promise.